Returns & Refunds

Intro

Govee provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty period of various products.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Period

• A warranty period starts on the date of delivery of the products to the customer. 
• A product is defective when such a product has a defect in workmanship or material that causes the product not to be able to operate in accordance with the specifications as provided by Govee.

 

🎄Holiday Returns Policy

• To make your holiday shopping more convenient, Govee has extended the 2025 holiday return period.
• Orders placed between October 1, 2025 and December 31, 2025 are eligible for return until January 31, 2026.
• Scope of the Extended Return Policy:
• Eligible Products: All products are covered except gift cards.
• Product Condition Requirements: Returned items must be in their original packaging and include all accessories (such as manuals, screws, etc.) and any free gifts.
• Other Conditions: Returns and refunds are subject to the terms and conditions outlined in the “30-Day Risk-Free Money-Back Guarantee” section on this page.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.

• All accessories should be included in the return.
• The original packaging should be included.
• Refurbished products are not eligible for return or exchange for non-quality-related reasons.
• For warranty claims that are not quality-related, the buyer is responsible for the shipping costs.
• For warranty claims that are quality-related, Govee will refund the cost of the product.
• If the items do not meet the above requirements, the return may be refused.

Note: If there is anything wrong with the product you purchased and you apply for a return, please ensure that any included gifts are intact and returned together. If the gifts cannot be returned due to the buyer’s reasons, or are damaged or got lost on the way to being returned, the seller may not refuse the return of items but can still deduct the corresponding amount from the transaction price based on the value of the gifts.

Reissue process: 

If you find that the product is deffective or missing parts after receiving the package, please contact customer service at support@govee.com and pro-vide the following information:

1. Order number from online purchases made through Govee.
2. Buyer must provide 3 clear photos containing:

① Outer package with SKU label 

② Outer package with waybill information 

③ Product quantity or deffective product photos.

1. Once confirmed, our support team will help to arrange areplacement or refund for you. Please note that we will not be able to provide you with a replacement or refund if the information is incomplete.

Refund requests for the 30-day money back guarantee expire 30 days after starting a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Govee’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Govee or Govee's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty period).

Govee's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims purchased through Govee's Authorized Distributors and Retailers (such as Walmart and Costco, BestBuy) are handled post-sale by the respective distributors and retailers.

Warranties on all replacements follow the same warranty timeframe of the original defective item. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Goveemust document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Goveeneeds to have returned, warranties on those replacements are voided if the wrong item is returned to Govee or if the defective item is not returned.

• Please attach the express waybill to the delivery packaging, not the original product packaging box.

Valid proof of purchase:

• Order number from online purchases made through Govee.
• Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Goveequality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Govee is not liable for:

• Loss of data incurred from use of Goveeproducts
• Returning personal items sent to Govee

When returning items with a prepaid shipping label provided by Govee, Govee takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Govee does not provide refunds for items damaged in transit for non-quality related warranty claims.