Frequently Asked Questions

Form

Strip Lights

Some of Govee strip lights models are only controlled by a remote or the control box of lights, and they are not in Govee App.The following products do not support app control:

H6190, H6189, H6140, H6106, H6191,H6150, H6187, H6180, H6183, H6115, H6186, H6193,H6130

If you don't want to cut or use a pin connector in corners, you can bend the strip lights, as demonstrated in the picture below. Avoid folding the strip lights on the bulbs as it may cause overheating or damage the product's lifespan.

  • All our Wi-Fi strip lights work with 2.4G internet only. Please set a different SSID for the 2.4G Wi-Fi and 5G Wi-Fi if you have a dual-band router.
  • The Wi-Fi signal should be strong. Please take the LED light strip closer to the router or reboot your router.
  • Type in the correct Wi-Fi password. Make sure there is no space in the last character, and no special settings(eg. Mac address filtering) on your router.
  • Delete the strip from Govee Home App and unplug it for 10 minutes.
  • Reset the strip light. (Reset: When power on the strip light, press the middle button on the control box four times while holding the power button)
  • Enable your phone hot spot and test if the strip light will work with it.

1. Download the Govee Home app in the App Store (iOS devices) or Google Play (Android devices. Click the “Sign Up” button shown on the login page.

2. Enter your email address and password.

(Passwords should be 8-20 characters using both letters and numbers only. Do not include special characters or symbols).

3. Enter the password again.

4. Click the “Sign Up” button.

(content of phone)

Email

Password

Forget password

Log in

Sign up

8-20 letters and numbers. Letters and numbers must be included.

Enter the password again

Sign up

Log in

1. The below RGBIC strip models support the segment colors.

H6125, H6126, H6102, H6161, H6127, H6163, H6116, H6117, H6143, H6144,H6145, H6146, H6199, H6171

2. Please upgrade the light strip and Govee Home App to the latest version.

3. The light strip is divided into 15 segments, you can set different colors for every segment.

4. The Wi-Fi RGBIC light strip can be segment controlled under Bluetooth connection.

Alexa works only when the device is connected to the internet properly. So please check if the strip light is connected to the internet or not.

The strip lights are not connected to the internet if:

1. A red exclamation mark appears on Wi-Fi symbol

2. The strip lights cannot be controlled via the Govee Home app when Bluetooth is turned off on your smartphone.

3. Please search for FAQ

4. The strip lights have successfully connected to the internet.

Please log out of your Govee Home account, then reconnect to Alexa or Google Assistant.

After successfully connecting, you can now log back into your Govee Home app account.

Only WiFi strip lights support Alexa or Google Assistant.

1. Name your device on the Govee Home app, such as “Bedroom.”

2. Search for the “Govee Home” Skill and enable it on the Amazon Alexa app.

Note: If you failed to find Govee Home, please follow the steps below:

3. Follow the onscreen instructions on the Alexa app to sign into your Govee Home account.

4. Discover your Govee device on the Alexa App. Here are two ways:

1) Click add device and choose other. Then click Discover Devices.

2) Say “Alexa, discover devices.”

5. Now you can control your device through Alexa.

Supported commands:

Alexa. set [device name] to [0-100]%

Alexa. turn on/off [device name]

Alexa. dim/brighten [device name]

Alexa. increase/decrease [device name]

Alexa. set the [device name] to red

Alexa. change the [device name] to the color blue

1. Android phone

1) Enable a personal Hotspot on an Android phone

2) Connect your phone to the Hotspot

3) Pair the strip light on your phone and follow the App guidance to finish the Wi-Fi connection.

4) Go to the Android phone and check the connected device.

5) Find the Mac address.

2. Some WIFI strip lighs can find the MAC address on Device setting page. ( H6104, H6188, H6141, H6142, H6143, H6144, H6148, H6195, H6199, H6154 )

1) Make sure your strip light is connecting to WIFI successfully.

2) Enter into the Device page.

3) Tap Device setting page and find the MAC address.

The strip light adhesive will tear off if you reposition the strip lights.

The adhesive may damage the paint on your wall during removal. It is recommended that your peel the strip lights off slowly and carefully to prevent damage.

1. RGB strip lights can be trimmed along the indicated golden marks. Please note that the trimmed strip sections won’t turn on without an electrical power supply. We suggest using pin connectors to link the trimmed sections to the original strip. (pin connectors not included).

2. RGBIC strip lights are not cuttable because the LEDs are controlled by individual IC chips. If trimmed, the strip lights will stop working, or their overall performance will be affected.

1. Make sure the plastic label is pulled out when you use the remote.

2. The remote should point at the black IR receiver on the control box.

3. Please try to replace the CR2025 battery inside the remote. If more help is required, please contact us via support@govee.com.

We have waterproof and non-waterproof LED strip lights. However, the power adapter are not waterproof.

Please refer to the product specs or selling page to determine if your lights are resistant to water. It is recommended to use waterproof strip lights under eaves.

If you purchased multiple strip light units of the same model, you can use the same remote to control them one at a time. Due to the directional characteristics of the IR receiver, you cannot control multiple strip light units with one remote.

Troubleshooting1

1. Try rebooting your smartphone.

2. Try resetting your strip lights.

Reset: Press the middle button on the control box 4 times while holding the power button.

3. Please try to unplug the light strip for 10 mins, then re-plug it.

 

Troubleshooting2

1. Reinstall the Govee Home app.

2. Log into your Gove Home account or create a new one if necessary.

3. The app will ask you to turn on your Bluetooth and Location, please enable Bluetooth and allow the Govee app to access your location. Picture attached.

4. Turn on the Device.

5. Click My Device and “+” on top right corner of the page.

6. Search the product model.

7. Wait for a successful connection.

1. Group control is divided into 6 parts, "Schedule, General category, Same model and RGB class" for strip lights.

1) Schedule: Only for WiFi devices. Support adding a time point to perform certain on/off/brightness/color/ scene mode/DIY.
2) Same Model: For Bluetooth-support devices, with extra new functions(Music mode, Scene mode,DIY mode)

3) General Category: For Bluetooth-support devices, you can also group control strip lights and bulbs at the same time, with 3 functions(On/Off, Color variation, Brightness adjustment)
4) RGB class: Only for WiFi devices, with 4 functions (Timer, On/Off, Color variation, Brightness adjustment).

2.Here are the steps:

1) Click on the Smarts option on My Device page.

2) Click on the "+" button on the top right corner and choose Bluetooth or Wifi control.

3) Name your group.

4) Drop down to add your strip lights.

It’s not recommended to connect extra strip light because of the power issue. The voltage drop may cause the strip light to show different colors or the last part of the strip light will be off if they are connected continuously.

It's advised to plug other light strips to different plugs to use.

All Govee strip lights have 120° beam angle.

The operating temperature range for the strip lights is -20° to 40°C (-68° to 104°F).

RGBIC strip lights are equipped with multiple IC chips, which allow multiple colors to display simultaneously on a single strip. RGB strip lights are single-colored.

1. Make sure the pin connection is correct.

1) For H61901A1/H61891A1/H61401A1/H61061A1, The arrow symbols should be lined up.

2) For H6191/H6139/H6116/H6159/H6110/H6109/H6117, the little arch should be stuck together, picture attached.

Bulbs

1. Group control is divided into 3 parts, RGB classs ,General category and Same model.

RGB class only for Wi-Fi bulbs, General category and Same model for Bluetooth bulbs.

Same model only can be used for the same model bulbs.

Same model can support six bulb functions of group control:Music mode, Scene, DIY, On/Off, Color variation,Brightness adjustment.

RGB class and General category can support three Functions: On/Off, Color variation, Brightness adjustment.

3. Here are the steps:

1) Click on the Smarts option on My Device page.

2) Click on the "+" button on the top right corner and choose General category, Same model or RGB class.

3) Name your group.

4) Drop down to add your smart bulbs.

1)Do not assemble 2 bulbs too close, or they will interfere with each other.

2) Do not put the bulb at a shielded container, or its sensor maybe affected.

3) Need more help, please feel free to contact us via support@govee.com

1) Please assemble this bulb at a certain height, about 7-10ft from the ground.

2) Do not assemble 2 bulbs too close, or they will interfere with each other.

If still not working, please feel free to contact us via support@govee.com

Troubleshooting 1

1) Make sure the bulb is powered on and the connected network is normal.Please switch on and off the bulbs for 5 times to enter Breathing mode

2) Please remember to find the device name from the hotspot list of your phone to connect your bulb.

3) For the first connection, ensure that the mobile phone and the bulb are in the same Wi-Fi environment, and the Wi-Fi connection distance is within 50 ft. Near the bulb to your phone while connecting.

4) If steps failed, please unscrew the bulbs and follow the APP connection steps to reconnect it.

Troubleshooting 2

All our Wi-Fi lights work with 2.4Ghz internet only. Please set a different SSID for the 2.4G Wi-Fi and 5G Wi-Fi if you have a dual band router.

2) Make sure the Wi-Fi signal is strong. Please take the LED bulb closer to the router or reboot your router.

3) Delete this device from Govee app and unplug it for hours, then reconnect to your Wi-Fi.

4) Please try to use phone’s hotspot to reconfirm.

5) If above steps not working, please feel free to contact us via support@govee.com, our support team will respond to you within 24 hours.

Troubleshooting 1

1)Please delete this device from Govee app and unplug/unscrew it for hours?

2)Then please try to re-plug it and reconnect it to your Bluetooth.

Troubleshooting 2

1)Delete this device from Govee app.

2)Re-install Govee Home app.

3)Log in with your Govee account(or create a Govee account with your email address, input new password(only letters&numeric), confirm it, then log in)

4)The app will ask you to turn on your Bluetooth and Location, picture attached.

5)Turn on your DEVICE

6)Click My Devices and '+' on top right corner of the page.

7)Search 600X

8)Connection

1)Do not put the bulb at a shielded container, or its sensor maybe affected.

2)Please pull out the insulation sheet from the remote.

3)Please note that the remote should be faced with the bulb at the same room.

4)Please check if the remote battery is well installed.

5)Need more help, please feel free to contact us via support@govee.com

Option 1:
1) Please click “discover” on Alexa for one or two times, then the scenes will appear again;

2) If the first step failed, please try : rename the light device in govee home app, do not click “discover” on Alexa. Open Alexa and pull down the device page to refresh, if the light device name doesn’t update, you need to disable the govee home skill and enable it again. Sometimes, the token might be invalid, in this way, you can re-acquire the token and get it work.

 

Option 2 :

1) Go into your Alexa app and click the Skills & Games setting under the More (hamburger) menu.

2)Click Your Skills and scroll till you find the Govee skill.

3)Disable the skill.

4)After disabling the skill re-enable it.

5)Re-log into your account.

6)Once logged in and re-linked, you can close the window.

7)Click Discover Devices.

8)Let the app rescan all of your devices.

9)The next screen will warn you that it couldn’t find any new devices. This is fine because we’re not looking for anything new. We just needed it to rescan the current ones.

Thermometers & Hygrometers

1. Ensure that you remove the protective paper layer from the strip lights slowly.

2. Use a dust-free cloth to clean the installation surface of dust and oil residue.

3. Install the strip lights to the dry, clean surface.

4. Do not touch the adhesive with your fingers. Press down on the strip for 10-30 seconds after sticking it.

5. The ideal operating temperature range for the strip lights is -20° to 40°C (-68° to 104°F).

If the installation temperature is less than 10°C, please use a hairdryer to heat the, glue then stick the strip lights.

Please note that you need to be in Bluetooth range to enter the settings page. We have attached the video.

1. Click the sensor on the "My device" list on the App.

2. Wait for the graph page to load 100%. Then click the “Settings” icon in the upper right corner.

3. Slide to set the alarm temp/humidity range.

If more help is required, feel free to contact us via support@govee.com.

 

How do I calibrate temperature and humidity on the app?

Calibration settings can be adjusted on the Govee Home app.

Tap “sensor” on the spp, then tap the Settings icon in the upper right corner. After, selec “calibration.” You can now adjust the temperature and humidity.

Calibration settings can be adjusted on the Govee Home app.

Tap “sensor” on the spp, then tap the Settings icon in the upper right corner. After, selec “calibration.” You can now adjust the temperature and humidity.

Sometimes the temp sensor will lose Wi-Fi connection because the network is not available.

1. You can wait for the sensor to reconnect itself. The device will try to reconnect to Wi-Fi automatically every 10-30 minutes, depending on the upload frequency you choose.

2. You can also reset Wi-Fi manually in Bluetooth range.

1) Please be in Bluetooth range, turn on your phone Bluetooth, GPS/location.

2) Tap the sensor on the device list, waiting for the graph page loaded 100%,

3) Tap the settings icon on the upper right corner, enter the settings page.

4) Reset Wi-Fi, then enter your Wi-Fi password.

3. A low battery status may cause poor Wi-Fi connection, please replace battery if needed.

4. If possible, please set 2 different SSID for the 2.4Ghz Wi-Fi and the 5Ghz Wi-Fi, then connect the temperature sensor to the 2.4Ghz Wi-Fi.

If more help is required, feel free to contact us via support@govee.com.

Please log into your Govee Home account. If you do not have one, please sign up and create a new one. Please note that the password should be a combination of 8-20 letters and numbers without any special characters.

1. Wait for the graph page to load 100%. Select “Export Data” at the bottom of the graph page.

2. Enter the email to receive the CSV file or select “send to account email.”

3. Select “interval of data.”

4. Set the “export date range.” Ensure the time you choose has data on the app.

5. Tap the “send” icon in the upper right corner.

Need any further help, please feel free to contact us via support@govee.com.

Here are the steps to connect to Alexa:
Step 1: Please set a name for your device in the Govee Home App, such as “Bedroom.”
Step 2: Search for “Govee Home” and enable it in the Amazon Alexa app.
Step 3: Follow the Amazon Alexa instructions to sign in to your Govee Home account in the Alexa app.
Step 4: The next step is to discover your smart device on the Alexa app. The two ways to do this are:
1). Tap "Add device" and choose "other," then tap "Discover Devices" on the next page.
2). Say, "Alexa, discover devices.”
Step 5: Now, you can control your device with Alexa.
Supported commands:
Alexa, what’s the [device name] temperature?

If you need any further help, please feel free to contact us via support@govee.com.

How to connect the temperature sensor to Bluetooth/Wi-Fi?

Here are the steps:

1. Download Govee Home app in App Store (iOS devices), or Google Play (Android devices).

2. Create a Govee account with your email address and new password. Then log in.

3. Please enable your phone Bluetooth, GPS/Location.

Please allow Govee Home Bluetooth access and location access.

Phone setting-->Search Govee Home-->Location

4. Open the Govee Home app, click My Devices, and the “+” icon in the top right corner of the page.

5. Search the product model. The product model is printed on the back of the sensor.

6. Wait for a successful connection.

7. For the Wi-Fi temperature sensor H5051 and H5071, after the sensor is connected to Bluetooth, the App will ask you to choose the 2.4Ghz Wi-FI and enter the Wi-Fi password.

If more help is required, feel free to contact us via support@govee.com.

Devices that have been added will not appear on the scanning list. You do not need to rescan the temperature sensor on the Govee Home app.

Here's what to do:

1. Please make sure you are in close Bluetooth range with your smartphone Bluetooth, Location/GPS on. Scroll down the “My device” list on the app.

2. Please disable your smartphone Bluetooth, then turn it on again. Scroll down the "My device" list.

3. If the problem still exists, please reboot your phone, then scroll down the “My device” list.

If more help is required, feel free to contact us via support@govee.com.

When the temperature or humidity goes out of the range you set, the graph will turn red, and you will receive a push notification.

1. Allow Govee Home App to send notification.

2. Set a temperature/humidity range.

1) Be in Bluetooth range, click the sensor on "My device" list on the App.

2) Wait for the graph page loaded 100%. Then click the "Setting" icon on the upper right corner.

3) Slide to set the alarm temp/humidity range.

3. For the Wi-Fi temperature sensor H5051 and H5071, make sure the sensor is connected to Wi-Fi. If it is connected to Wi-Fi, you should see a blue Wi-Fi icon.

For the Bluetooth temperature sensor, ensure you are in Bluetooth range and Bluetooth, GPS/location is enabled on your smartphone.

If more help is required, feel free to contact us via support@govee.com.

Yes, there is no limitation. Please click the "+" icon to add other Govee devices.

What is the operating temperature of the temp sensor? Can I put it in the refrigerator?

It's not recommended to place the sensors in the refrigerator or freezer. Low-temperature environments will shorten the battery life and affect the device’s connection.

The ideal working temperature range is 14° to 140°F (-10° to 60°C).

H5075's temperature range is 32° to 122°F (0° to 50°C).

Click "the sensor on the device list----the settings icon on upper right corner----rename the sensor".

Yes, you will receive a notification. You can also check the battery status on the device list.

In the Govee Home app, click the F or C in the upper right corner of the graph page.

For the sensors, please click the button on the sensor once to switch the temperature units. For H5051, double-click the button to switch the temperature units.

The temp sensor is not waterproof. Please use it indoors.

Discount Codes

No. Only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the largest discount entered/available. 

Customers who use a referral code must meet the following conditions:

  • Be a new customer
  • Make a minimum purchase of $10
  • Use a referral code still within its validity period
  • Use a referral code that hasn't been redeemed yet 

As long as the discount code was valid at the time of your purchase, you can have the difference refunded.